Responsible Gaming
Gaming Should Be Entertainment, Not Income
At dlvainfo.com, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money or solve financial problems. Always gamble within your means and remember that the house always has an edge. If you find yourself gambling more than you can afford to lose, please seek help immediately.
Age Verification
In Malaysia, the legal age for gambling is 18 years old and above. We are committed to preventing underage gambling. All players must verify their age before accessing our services. If you are under 18, please do not proceed. We take this responsibility seriously to protect minors from the potential harms of gambling.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in your gambling behavior? If so, you may have a gambling problem:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Gambling: Concealing the extent of your gambling from family or friends
- Loss of Control: Unable to stop or reduce your gambling despite wanting to
- Neglecting Responsibilities: Prioritizing gambling over work, school, or family obligations
- Financial Problems: Borrowing money or going into debt to finance gambling
- Mood Changes: Gambling to escape stress, anxiety, depression, or other negative emotions
- Lying About Gambling: Dishonesty with loved ones regarding time and money spent gambling
- Failed Attempts to Quit: Repeatedly trying and failing to cut back or stop gambling
- Risking Relationships: Gambling causing conflict with family, friends, or partners
- Escalation: Needing to gamble with larger amounts to achieve the same excitement
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a cap on how much you're willing to lose in a given time frame
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Time-Out (Cool-Off Period): Take a break from gambling for a set period without permanently closing your account
- Self-Exclusion: Voluntarily exclude yourself from your account for a extended period if you feel your gambling is becoming problematic
- Account Closure: Permanently close your account if you decide to stop gambling entirely
To access these tools, please contact our customer support team or visit your account settings.
Get Help – Support Organizations
If you or someone you know is struggling with problem gambling, professional help is available. Below are organizations that provide support:
Malaysia
- Befrienders Malaysia: Emotional support and counseling services
Hotline: 03-7956 8145 | Website: www.befrienders.org.my - National Anti-Drugs Agency (AADUN): Addiction support and counseling
Hotline: 1-800-88-6436 | Website: www.aadun.org.my
International Support Organizations
- GamCare (United Kingdom): Free support for problem gambling
www.gamcare.org.uk - GamStop (United Kingdom): National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia): Free counseling and support
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada): Education and support resources
www.responsiblegambling.org - National Council on Problem Gambling (United States): Helpline and resources
Helpline: 1-800-522-4700 | www.ncpgambling.org - Bundeszentrale für gesundheitliche Aufklärung (Germany): Health and addiction information
www.bzga.de
Take Action Today
If you believe you have a gambling problem, please seek help immediately. Problem gambling can have serious consequences on your mental health, relationships, and finances. Support is available, and recovery is possible.
Remember: It's never too late to ask for help. Reach out to one of the support organizations listed above or speak with a trusted friend or family member about your concerns.
Your well-being is our priority. Gamble responsibly.